Workday Adaptive Planning
Help Desk

Already a Help Desk Client?

New to Amplify FP&A?

Help Desk Pricing and Options

Choose the support option that fits.

Pay-as-you-go

Standard
$175 per hour

Premium
$200 per hour

Premium services include troubleshooting of custom scripting such as JavaScript within Design Integrations.

Prepaid Hours

Package Hours Cost Base Rate

Starter 15 $2,550 $170/hr

Growth 25 $4,125 $165/hr

Scale 50 $8,000 $160/hr

Why Clients Choose Prepaid

• Hours never expire

• Flexible usage across support and projects

• Lower effective hourly rates

• Simplified invoicing

• Predictable, low-friction support

How it works:

Submit a Ticket through our secure portal →

Our ticketing process ensures relevant questions are asked to get a quicker solution.

We Triage and Respond →

Initial e-mail response within one business day from a member of Amplify FP&A.

Issue Resolved or Scoped 💡

Billed transparently against standard or premium hours.

Trusted by FP&A teams using Workday Adaptive Planning

• 9+ years average Workday Adaptive Planning experience

• 100+ clients supported

• Proven and experienced team at resolving issues

Frequently asked questions

Why should we choose Amplify FP&A?

• Specialized Workday Adaptive Planning experience

• Direct access to consultants averaging 9+ years of experience

• No long-term contracts

• Flexible prepaid hours

• Transparent billing

What do you support within Workday Adaptive Planning?

• Sheet and complex formula corrections

• Integrations, data loads, transactions, and mapping

• Security and permissions

• Overall system review and best practice recommendations

• Version setup

• Adding alternate calendars

• OfficeConnect and web/HTML reporting

• Allocation Rules

• How-to questions

• And more...

Response timing?

• Initial response within one business day

• Most issues resolved in one-to-three business days

What are your billing and payment terms?

• Prepaid hours are non-refundable

• Invoices sent on the 15th and final day of the month - due within 15 business days

• Work may pause if invoices are overdue

How is premium work billed if we have prepaid hours?

One hour of premium work is equal to 1.25 prepaid hours

What if my request involves 'Standard' and 'Premium' work?

If a ticket involves both, time will be tracked by category with the invoice itemizing and describing the work involved.

What is the difference between 'Standard' and 'Premium'?

• Standard covers the support for all of Adaptive Planning, excluding those under 'Premium'

• Premium covers the support of custom scripting issues within Design Integrations